Live chat
Useful for an initial check and an issue happening now.
Support is available 24/7 through live chat, Telegram @sevenstarSupport and email at [email protected]. An exact response time is not guaranteed. For a transaction issue, include the time, amount, method and reference; for a bonus issue, include the promotion name and a screenshot of the terms.
Useful information for each case type
Send only relevant details and never share a password.
| Issue | Details needed | Evidence | Channel |
|---|---|---|---|
| Login | Account name and error time | Error screenshot | Chat or email |
| Registration | Failed field and device | Form screenshot | Chat |
| Bonus | Promotion name and claim time | Terms and status | Chat or Telegram |
| Deposit | Amount, time and method | Reference number | Chat or email |
| Withdrawal | Amount, recipient and status | Request number | Chat or email |
| Mobile access | Device, system and browser | Error message | Chat |
Available support channels
Choose a channel based on the case and evidence required.
@sevenstarSupport
Use the saved account and never send a password.
[email protected]
Suitable for a longer timeline and evidence attachments.
Not verified
No support phone number can be published from the available information.
No exact guarantee
Support is available 24/7, but response times can vary.
Before contacting support
Organised information helps the team understand the case without repeated questions.
- Write a one- or two-sentence summary.
- Include the time, amount and reference number when relevant.
- Attach screenshots without sensitive data.
- State what you want support to check.
Guides before opening a case
Review account, bonus or transaction steps to collect the right details.
◇
Domain Check
Compare the hostname and review common warning signs.
Check domain →↳Sign in
Open an existing account or start password recovery.
Sign in →▰Payments
Review deposits, withdrawals, limits and transaction status.
Open payments →≡Guides
Follow the access, account, bonus and payment steps.
Read guides →Frequently asked questions
Which support channels are available?
Live chat, Telegram @sevenstarSupport and [email protected].
What details help with a transaction issue?
Provide the account name, time, amount, method, reference number and a screenshot that does not expose a password.
Is a support phone number available?
A phone number has not been verified in the available information.